Emotional Intelligence & Professional Relationships

Course Code: PSE-206 Program: GovSphere Academy: Citizen-Centered Service Excellence This course develops the emotional intelligence and relationship skills public servants need to work effectively with citizens, colleagues, supervisors, stakeholders, and partner institutions. It focuses on self-awareness, self-management, empathy, social awareness, professional communication, trust-building, conflict management, and relationship-centered public service. In public sector environments, emotional intelligence […]